Return Policy

sonic relief

Looking to make a return or exchange?

Sonic Relief is committed to not only helping our users find relief but also solutions!

Over the past 15 years, Sonic Relief sold more than 70,000 units worldwide and has a 98% satisfaction rate. We are so confident in our product that we offer a 60-day money-back guarantee from the time of order. If Sonic Relief does not work for you, just send your unit back and we will refund your payment – no questions asked.

If we made an error in shipping your product and you received the wrong product OR if you received a defective product, Sonic Relief will take full responsibility by sending you a full refund or exchange upon return as well as taking responsibility for any shipping fees that may occur. Simply follow the instructions below to start processing your refund or exchange.

We’re sorry to hear that Sonic Relief didn’t give the results you were looking for.Over the past 15 years, Sonic Relief has had a 98% satisfaction rate with over 70,000 units sold worldwide. Since we are so confident in our product we offer a 60-day money-back guarantee (from time of order)

Your payment amount will be refunded to the payment method used when purchasing. Any shipping charges will be deducted from your refunded amount, Packages that were purchased with free shipping will be charged a $25 shipping fee on the refund amount.
This does not include physically damaged items that were not reported damaged upon receiving or covered by warranty.

To Return A Unit:

  1. After filling out the Return Form below you will receive a confirmation email. Please print this out and place it inside your box for shipping.
  2. Firstly, securely pack all of the items to be returned into a box as well as the printed confirmation email as it has identifying information that will allow us to process your return.
  3. Secondly, securely tape the shipping label to the box – or send to:

    Sonic Relief Returns
    303 Elmsley Dr.
    Perth, Ontario, Canada K7H 2H2

  4. IMPORTANT: Returns must be shipped in a trackable manner – Shipping methods that provide shipment tracking options include UPS, FEDEX, DHL, USPS or CANADA POST. Sonic Relief will not be responsible for packages that are lost during the return process if no tracking information is provided therefore all return packages must be sent with tracking information.

  5. Once Sonic Relief has received your return, your refund will be processed and the payment amount (not including any shipping cost) will be refunded to your original payment method.

*Sonic Relief does not take responsibility for the cost affiliated with return shipping. 

Contact Us

Have a question about Sonic Relief or the Ultrasound Technology behind our product? Send us a message and we’ll contact you as soon as possible.